KnowledgeForward

In reading through blogs talking about attention management I have realized that there is still a lot of divisiveness on the drivers and meaning of the topic. For example, are we overloaded with messages or do some people just feel that way because they haven’t adjusted their work style to deal with the flow? Is continuous partial attention hamstringing our ability to process information or is it just an occasional defense mechanism that has always existed? Is the proper response to implications of information overload and info-stress “Woe is me” or “Quit your bellyaching and deal with it”?

In the paper I wrote on Enterprise Attention Management (here, but client access only) I wrote that “EAM is a method for improving the effectiveness of an enterprise’s information workers by providing culture, processes, and tools to gain control over the messages sent, received, and discovered by its information workers.”

The debate is over whether we are at a tipping point that necessitates a radical change in approach - an “information intervention” - or just seeing an incremental but manageable increase in information velocity. Those who argue it is an incremental increase often disregard the rest of attention management as the result of unwarranted alarmist thinking.

That’s unfortunate because this emerging field has a lot to offer regardless of whether one believes there we are at a hand-wringing crisis moment or not. Everyone manages what they attend to in some way whether they formally think of it as “attention management” or not. Just as every business has processes that relate to “customer relationship management” whether they know it or not. There is value in auditing attentional technologies and capabilities as a slice that cuts across many IT systems and in adding ratings for attentional capabilities to product evaluations and RFPs.

What is needed, then, is a manifesto-free definition of attention management. One that doesn’t require purchase of a belief system to understand. Here is a draft:

Enterprise Attention Management is the study of the processes and technologies used by information workers to determine which information and messages will be read, allocated time, and acted upon.

To me, this definition works whether you are on the “crisis” or “manageable, incremental increase” side of the fence. Without getting caught up in crisis talk, this definition just leads into my concept of pulling messages forward and pushing messages back, which I believe to be at the heart of the enterprise attention management conceptual architecture.