Phones and Interruption Management

October 5, 2006 at 3:56 pm | Posted in Attention Management | Leave a comment

I am intrigued by some of the interesting approaches being taken to handle interruptions and attention management with phone calls.

  • I spoke today with Alec Saunders, CEO of a company called Iotum that can inject a bit of computer intelligence in the path of incoming calls to a switchboard and route them based on your calendar, preferences, and availability.
  • Tello adds presence and IM to the picture.
  • Orative uses a client on the handset to allow setting of presence as you would on your PC or set the disposition of incoming calls.

If only the person sitting in front of me in a theatre would use these technologies I might be able to enjoy “Snakes on a Plane” in peace.

Or at a wedding. I was at a wedding in Michigan last weekend where a cellphone went off right when the priest talked about the “calling of God”.  Whoever it was decided not to answer the phone.  They must have a pretty strict set of interruption management rules!


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