Two Spots to Address E-mail Overload Suggestions

June 13, 2009 at 6:41 pm | Posted in Attention Management, email, IBM, Information Work | 1 Comment

In my last posting I listed 15 ideas for improving the attentional characteristics of e-mail (in other words, addressing “email overload” or “inbox overload”).  There are now a couple of efforts underway to describe how these ideas are currently or can be applied to popular e-mail clients.

First, Ed Brill of IBM picked up the gauntlet and summoned Lotus users to describe “which of these attention management issues you’ve addressed in your e-mail environment.”  I’ve been both a Notes and Outlook user and suspect Notes will fare a bit better when measured against an enterprise attention management yardstick.  I’m interested to see what Ed’s readers can tell about their environments.

And Jack Vinson of the Knowledge Jolt blog has created a wiki to track which e-mail products can meet these requirements and which cannot.  I encourage any and all e-mail experts to peruse the table and update it with information on how to accomplish these attention shielding tasks in each e-mail client. 

BTW – I think it’s important to note how difficult it would be to accomplish these modifications: default, one-click (contextual option the user can easily find and select), multiple clicks (buried in option lists; requires some assembly), third party solution, or programmatic.


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  1. Here’s a link to a great analysis of how these ideas play out in Exchange (and Entourage) from Exchange MVP Paul Robichaux:

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