This Week’s Salesforce.com Services: Innovation and Document Management. Next Week?

February 12, 2008 at 3:20 pm | Posted in Content Management, Innovation, SaaS | Leave a comment

 eWeek reports that Salesforce.com is rolling out new innovation and content capabilities.

The SAAS (software as a service) specialist trotted out Salesforce Ideas and Salesforce Content as part of its Spring ’08 software release, which also includes some upgrades to its Force.com suite.

(This upgrade didn’t go without a hitch, as U.S. customers suffered an outage when a key server went down.)

Salesforce Ideas will let customer, partner or employee communities post, discuss and vote on ideas.

…

For $35 per user, per month, Salesforce Content lets users share and manage documents, spreadsheets, multimedia clips, HTML files and more. Users post content online and define the group of people with whom they want to share their documents and display preferred sales-related content as Featured Content.

Somewhere at their headquarters in San Francisco I’m sure there is a big conceptual model of all the pieces of software an organization needs to run and different colored pins on what is done and prioritization of what is still left.  I’m not surprised about content management, especially since the Koral acquisition last year.  But I do find the choice of innovation to be an interesting one to tackle next since it isn’t something most organizations have today (although they probably need it), so some selling is involved in getting across its importance.  I’d be very curious to see what color the rest of those pins are.